From 1b9bd81687ccbf7b44f50f3d38ae07cacca03626 Mon Sep 17 00:00:00 2001
From: Yamamoto <y@rede5.com.br>
Date: Mon, 5 Jan 2026 11:26:45 -0300
Subject: [PATCH] feat(tickets): add pagination, skeleton loading, create
 modal, i18n support

---
 frontend/src/app/dashboard/tickets/page.tsx | 229 +++++++++++++++++---
 frontend/src/i18n/en.json                   |  60 ++++-
 frontend/src/i18n/es.json                   |  60 ++++-
 frontend/src/i18n/pt-BR.json                |  60 ++++-
 4 files changed, 371 insertions(+), 38 deletions(-)

diff --git a/frontend/src/app/dashboard/tickets/page.tsx b/frontend/src/app/dashboard/tickets/page.tsx
index 836da87..75562e9 100644
--- a/frontend/src/app/dashboard/tickets/page.tsx
+++ b/frontend/src/app/dashboard/tickets/page.tsx
@@ -15,7 +15,7 @@ import { Badge } from "@/components/ui/badge"
 import { Ticket, ticketsApi } from "@/lib/api"
 import { toast } from "sonner"
 import Link from "next/link"
-import { MessageSquare, Trash2, Eye } from "lucide-react"
+import { Plus, Trash2, Eye, ChevronLeft, ChevronRight } from "lucide-react"
 import { format } from "date-fns"
 import {
     Dialog,
@@ -25,11 +25,31 @@ import {
     DialogHeader,
     DialogTitle,
 } from "@/components/ui/dialog"
+import { Input } from "@/components/ui/input"
+import { Label } from "@/components/ui/label"
+import { Textarea } from "@/components/ui/textarea"
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { Skeleton } from "@/components/ui/skeleton"
+import { useTranslation } from "@/lib/i18n"
+
+const ITEMS_PER_PAGE = 10
 
 export default function AdminTicketsPage() {
+    const { t } = useTranslation()
     const [tickets, setTickets] = useState<Ticket[]>([])
     const [loading, setLoading] = useState(true)
     const [deleteId, setDeleteId] = useState<string | null>(null)
+    const [createOpen, setCreateOpen] = useState(false)
+    const [creating, setCreating] = useState(false)
+    const [newTicket, setNewTicket] = useState({ subject: "", message: "", priority: "medium" })
+
+    // Pagination state
+    const [currentPage, setCurrentPage] = useState(1)
+    const totalPages = Math.ceil(tickets.length / ITEMS_PER_PAGE)
+    const paginatedTickets = tickets.slice(
+        (currentPage - 1) * ITEMS_PER_PAGE,
+        currentPage * ITEMS_PER_PAGE
+    )
 
     const fetchTickets = async () => {
         try {
@@ -38,7 +58,7 @@ export default function AdminTicketsPage() {
             setTickets(data)
         } catch (error) {
             console.error("Failed to fetch tickets", error)
-            toast.error("Failed to fetch tickets")
+            toast.error(t("ticketsPage.errors.fetchFailed"))
         } finally {
             setLoading(false)
         }
@@ -52,91 +72,150 @@ export default function AdminTicketsPage() {
         if (!deleteId) return
         try {
             await ticketsApi.delete(deleteId)
-            toast.success("Ticket deleted")
+            toast.success(t("ticketsPage.messages.deleted"))
             setDeleteId(null)
             fetchTickets()
         } catch (error) {
             console.error("Failed to delete ticket", error)
-            toast.error("Failed to delete ticket")
+            toast.error(t("ticketsPage.errors.deleteFailed"))
+        }
+    }
+
+    const handleCreate = async () => {
+        if (!newTicket.subject.trim()) {
+            toast.error(t("ticketsPage.errors.subjectRequired"))
+            return
+        }
+        try {
+            setCreating(true)
+            await ticketsApi.create(newTicket.subject, newTicket.priority)
+            toast.success(t("ticketsPage.messages.created"))
+            setCreateOpen(false)
+            setNewTicket({ subject: "", message: "", priority: "medium" })
+            fetchTickets()
+        } catch (error) {
+            console.error("Failed to create ticket", error)
+            toast.error(t("ticketsPage.errors.createFailed"))
+        } finally {
+            setCreating(false)
         }
     }
 
     const getStatusBadge = (status: string) => {
+        const labels: Record<string, string> = {
+            open: t("ticketsPage.status.open"),
+            in_progress: t("ticketsPage.status.inProgress"),
+            closed: t("ticketsPage.status.closed"),
+        }
         switch (status) {
-            case "open": return <Badge variant="default" className="bg-green-500">Open</Badge>
-            case "in_progress": return <Badge variant="secondary" className="bg-yellow-500 text-white">In Progress</Badge>
-            case "closed": return <Badge variant="outline">Closed</Badge>
+            case "open": return <Badge variant="default" className="bg-green-500">{labels.open}</Badge>
+            case "in_progress": return <Badge variant="secondary" className="bg-yellow-500 text-white">{labels.in_progress}</Badge>
+            case "closed": return <Badge variant="outline">{labels.closed}</Badge>
             default: return <Badge variant="outline">{status}</Badge>
         }
     }
 
     const getPriorityBadge = (priority: string) => {
+        const labels: Record<string, string> = {
+            high: t("ticketsPage.priority.high"),
+            medium: t("ticketsPage.priority.medium"),
+            low: t("ticketsPage.priority.low"),
+        }
         switch (priority) {
-            case "high": return <Badge variant="destructive">High</Badge>
-            case "medium": return <Badge variant="secondary">Medium</Badge>
-            case "low": return <Badge variant="outline">Low</Badge>
+            case "high": return <Badge variant="destructive">{labels.high}</Badge>
+            case "medium": return <Badge variant="secondary">{labels.medium}</Badge>
+            case "low": return <Badge variant="outline">{labels.low}</Badge>
             default: return <Badge variant="outline">{priority}</Badge>
         }
     }
 
+    // Skeleton loader component
+    const SkeletonRow = () => (
+        <TableRow>
+            <TableCell><Skeleton className="h-4 w-16" /></TableCell>
+            <TableCell><Skeleton className="h-4 w-48" /></TableCell>
+            <TableCell><Skeleton className="h-4 w-24" /></TableCell>
+            <TableCell><Skeleton className="h-5 w-16" /></TableCell>
+            <TableCell><Skeleton className="h-5 w-14" /></TableCell>
+            <TableCell><Skeleton className="h-4 w-24" /></TableCell>
+            <TableCell className="text-right"><Skeleton className="h-8 w-16 ml-auto" /></TableCell>
+        </TableRow>
+    )
+
     return (
         <div className="space-y-6">
             <div className="flex justify-between items-center">
                 <div>
-                    <h1 className="text-3xl font-bold tracking-tight">Support Tickets (Admin)</h1>
-                    <p className="text-muted-foreground">Manage all user support tickets.</p>
+                    <h1 className="text-3xl font-bold tracking-tight">{t("ticketsPage.title")}</h1>
+                    <p className="text-muted-foreground">{t("ticketsPage.description")}</p>
                 </div>
+                <Button onClick={() => setCreateOpen(true)}>
+                    <Plus className="h-4 w-4 mr-2" />
+                    {t("ticketsPage.newTicket")}
+                </Button>
             </div>
 
             <Card>
                 <CardHeader>
-                    <CardTitle>All Tickets</CardTitle>
-                    <CardDescription>A list of all support tickets from users.</CardDescription>
+                    <CardTitle>{t("ticketsPage.allTickets")}</CardTitle>
+                    <CardDescription>{t("ticketsPage.allTicketsDescription")}</CardDescription>
                 </CardHeader>
                 <CardContent>
                     <Table>
                         <TableHeader>
                             <TableRow>
-                                <TableHead>ID</TableHead>
-                                <TableHead>Subject</TableHead>
-                                <TableHead>Status</TableHead>
-                                <TableHead>Priority</TableHead>
-                                <TableHead>Created</TableHead>
-                                <TableHead className="text-right">Actions</TableHead>
+                                <TableHead>{t("ticketsPage.table.id")}</TableHead>
+                                <TableHead>{t("ticketsPage.table.subject")}</TableHead>
+                                <TableHead>{t("ticketsPage.table.user")}</TableHead>
+                                <TableHead>{t("ticketsPage.table.status")}</TableHead>
+                                <TableHead>{t("ticketsPage.table.priority")}</TableHead>
+                                <TableHead>{t("ticketsPage.table.created")}</TableHead>
+                                <TableHead className="text-right">{t("ticketsPage.table.actions")}</TableHead>
                             </TableRow>
                         </TableHeader>
                         <TableBody>
                             {loading ? (
+                                <>
+                                    <SkeletonRow />
+                                    <SkeletonRow />
+                                    <SkeletonRow />
+                                    <SkeletonRow />
+                                    <SkeletonRow />
+                                </>
+                            ) : paginatedTickets.length === 0 ? (
                                 <TableRow>
-                                    <TableCell colSpan={6} className="text-center py-4">Loading...</TableCell>
-                                </TableRow>
-                            ) : tickets.length === 0 ? (
-                                <TableRow>
-                                    <TableCell colSpan={6} className="text-center py-4">No tickets found</TableCell>
+                                    <TableCell colSpan={7} className="text-center py-8 text-muted-foreground">
+                                        {t("ticketsPage.noTickets")}
+                                    </TableCell>
                                 </TableRow>
                             ) : (
-                                tickets.map((ticket) => (
+                                paginatedTickets.map((ticket) => (
                                     <TableRow key={ticket.id}>
                                         <TableCell className="font-mono text-xs max-w-[80px] truncate" title={ticket.id}>
                                             {ticket.id.substring(0, 8)}...
                                         </TableCell>
-                                        <TableCell className="font-medium">{ticket.subject}</TableCell>
+                                        <TableCell className="font-medium max-w-[200px] truncate" title={ticket.subject}>
+                                            {ticket.subject}
+                                        </TableCell>
+                                        <TableCell className="text-sm" title={ticket.userId}>
+                                            {(ticket as any).userFullName || (ticket as any).userName || ticket.userId?.substring(0, 8) + "..."}
+                                        </TableCell>
                                         <TableCell>{getStatusBadge(ticket.status)}</TableCell>
                                         <TableCell>{getPriorityBadge(ticket.priority)}</TableCell>
                                         <TableCell>{format(new Date(ticket.createdAt), "MMM d, yyyy")}</TableCell>
                                         <TableCell className="text-right">
                                             <div className="flex justify-end gap-2">
                                                 <Link href={`./tickets/${ticket.id}`}>
-                                                    <Button variant="ghost" size="sm">
-                                                        <Eye className="h-4 w-4 mr-2" />
-                                                        View
+                                                    <Button variant="ghost" size="icon" title={t("ticketsPage.view")}>
+                                                        <Eye className="h-4 w-4" />
                                                     </Button>
                                                 </Link>
                                                 <Button
                                                     variant="ghost"
-                                                    size="sm"
+                                                    size="icon"
                                                     onClick={() => setDeleteId(ticket.id)}
                                                     className="text-destructive hover:text-destructive"
+                                                    title={t("ticketsPage.delete")}
                                                 >
                                                     <Trash2 className="h-4 w-4" />
                                                 </Button>
@@ -147,20 +226,100 @@ export default function AdminTicketsPage() {
                             )}
                         </TableBody>
                     </Table>
+
+                    {/* Pagination */}
+                    {!loading && totalPages > 1 && (
+                        <div className="flex items-center justify-between mt-4 pt-4 border-t">
+                            <p className="text-sm text-muted-foreground">
+                                {t("ticketsPage.pagination.showing", {
+                                    start: (currentPage - 1) * ITEMS_PER_PAGE + 1,
+                                    end: Math.min(currentPage * ITEMS_PER_PAGE, tickets.length),
+                                    total: tickets.length
+                                })}
+                            </p>
+                            <div className="flex gap-2">
+                                <Button
+                                    variant="outline"
+                                    size="sm"
+                                    onClick={() => setCurrentPage(p => Math.max(1, p - 1))}
+                                    disabled={currentPage === 1}
+                                >
+                                    <ChevronLeft className="h-4 w-4" />
+                                </Button>
+                                <span className="flex items-center px-3 text-sm">
+                                    {currentPage} / {totalPages}
+                                </span>
+                                <Button
+                                    variant="outline"
+                                    size="sm"
+                                    onClick={() => setCurrentPage(p => Math.min(totalPages, p + 1))}
+                                    disabled={currentPage === totalPages}
+                                >
+                                    <ChevronRight className="h-4 w-4" />
+                                </Button>
+                            </div>
+                        </div>
+                    )}
                 </CardContent>
             </Card>
 
+            {/* Delete Dialog */}
             <Dialog open={!!deleteId} onOpenChange={(open) => !open && setDeleteId(null)}>
                 <DialogContent>
                     <DialogHeader>
-                        <DialogTitle>Delete Ticket</DialogTitle>
+                        <DialogTitle>{t("ticketsPage.deleteDialog.title")}</DialogTitle>
                         <DialogDescription>
-                            Are you sure you want to delete this ticket? This action cannot be undone.
+                            {t("ticketsPage.deleteDialog.description")}
                         </DialogDescription>
                     </DialogHeader>
                     <DialogFooter>
-                        <Button variant="outline" onClick={() => setDeleteId(null)}>Cancel</Button>
-                        <Button variant="destructive" onClick={handleDelete}>Delete</Button>
+                        <Button variant="outline" onClick={() => setDeleteId(null)}>{t("ticketsPage.deleteDialog.cancel")}</Button>
+                        <Button variant="destructive" onClick={handleDelete}>{t("ticketsPage.deleteDialog.confirm")}</Button>
+                    </DialogFooter>
+                </DialogContent>
+            </Dialog>
+
+            {/* Create Dialog */}
+            <Dialog open={createOpen} onOpenChange={setCreateOpen}>
+                <DialogContent>
+                    <DialogHeader>
+                        <DialogTitle>{t("ticketsPage.createDialog.title")}</DialogTitle>
+                        <DialogDescription>
+                            {t("ticketsPage.createDialog.description")}
+                        </DialogDescription>
+                    </DialogHeader>
+                    <div className="space-y-4 py-4">
+                        <div className="space-y-2">
+                            <Label htmlFor="subject">{t("ticketsPage.createDialog.subject")}</Label>
+                            <Input
+                                id="subject"
+                                value={newTicket.subject}
+                                onChange={(e) => setNewTicket(prev => ({ ...prev, subject: e.target.value }))}
+                                placeholder={t("ticketsPage.createDialog.subjectPlaceholder")}
+                            />
+                        </div>
+                        <div className="space-y-2">
+                            <Label htmlFor="priority">{t("ticketsPage.createDialog.priority")}</Label>
+                            <Select
+                                value={newTicket.priority}
+                                onValueChange={(value) => setNewTicket(prev => ({ ...prev, priority: value }))}
+                            >
+                                <SelectTrigger>
+                                    <SelectValue />
+                                </SelectTrigger>
+                                <SelectContent>
+                                    <SelectItem value="low">{t("ticketsPage.priority.low")}</SelectItem>
+                                    <SelectItem value="medium">{t("ticketsPage.priority.medium")}</SelectItem>
+                                    <SelectItem value="high">{t("ticketsPage.priority.high")}</SelectItem>
+                                </SelectContent>
+                            </Select>
+                        </div>
+                    </div>
+                    <DialogFooter>
+                        <Button variant="outline" onClick={() => setCreateOpen(false)}>{t("ticketsPage.createDialog.cancel")}</Button>
+                        <Button onClick={handleCreate} disabled={creating}>
+                            {creating ? t("ticketsPage.createDialog.creating") : t("ticketsPage.createDialog.create")}
+                        </Button>
                     </DialogFooter>
                 </DialogContent>
             </Dialog>
diff --git a/frontend/src/i18n/en.json b/frontend/src/i18n/en.json
index 98bf27a..9a3124b 100644
--- a/frontend/src/i18n/en.json
+++ b/frontend/src/i18n/en.json
@@ -875,5 +875,63 @@
         "rejected": "Rejected"
       }
     }
+  },
+  "ticketsPage": {
+    "title": "Support Tickets (Admin)",
+    "description": "Manage all user support tickets.",
+    "allTickets": "All Tickets",
+    "allTicketsDescription": "A list of all support tickets from users.",
+    "newTicket": "New Ticket",
+    "noTickets": "No tickets found",
+    "view": "View",
+    "delete": "Delete",
+    "table": {
+      "id": "ID",
+      "subject": "Subject",
+      "user": "User",
+      "status": "Status",
+      "priority": "Priority",
+      "created": "Created",
+      "actions": "Actions"
+    },
+    "status": {
+      "open": "Open",
+      "inProgress": "In Progress",
+      "closed": "Closed"
+    },
+    "priority": {
+      "high": "High",
+      "medium": "Medium",
+      "low": "Low"
+    },
+    "pagination": {
+      "showing": "Showing {{start}} to {{end}} of {{total}} tickets"
+    },
+    "deleteDialog": {
+      "title": "Delete Ticket",
+      "description": "Are you sure you want to delete this ticket? This action cannot be undone.",
+      "cancel": "Cancel",
+      "confirm": "Delete"
+    },
+    "createDialog": {
+      "title": "Create New Ticket",
+      "description": "Fill in the details to create a new support ticket.",
+      "subject": "Subject",
+      "subjectPlaceholder": "Describe your issue briefly",
+      "priority": "Priority",
+      "cancel": "Cancel",
+      "create": "Create Ticket",
+      "creating": "Creating..."
+    },
+    "messages": {
+      "created": "Ticket created successfully",
+      "deleted": "Ticket deleted successfully"
+    },
+    "errors": {
+      "fetchFailed": "Failed to fetch tickets",
+      "deleteFailed": "Failed to delete ticket",
+      "createFailed": "Failed to create ticket",
+      "subjectRequired": "Subject is required"
+    }
   }
-}
+}
\ No newline at end of file
diff --git a/frontend/src/i18n/es.json b/frontend/src/i18n/es.json
index e0724cc..6232010 100644
--- a/frontend/src/i18n/es.json
+++ b/frontend/src/i18n/es.json
@@ -876,5 +876,63 @@
         "rejected": "Rechazado"
       }
     }
+  },
+  "ticketsPage": {
+    "title": "Tickets de Soporte (Admin)",
+    "description": "Gestiona todos los tickets de soporte de usuarios.",
+    "allTickets": "Todos los Tickets",
+    "allTicketsDescription": "Una lista de todos los tickets de soporte de usuarios.",
+    "newTicket": "Nuevo Ticket",
+    "noTickets": "No se encontraron tickets",
+    "view": "Ver",
+    "delete": "Eliminar",
+    "table": {
+      "id": "ID",
+      "subject": "Asunto",
+      "user": "Usuario",
+      "status": "Estado",
+      "priority": "Prioridad",
+      "created": "Creado",
+      "actions": "Acciones"
+    },
+    "status": {
+      "open": "Abierto",
+      "inProgress": "En Progreso",
+      "closed": "Cerrado"
+    },
+    "priority": {
+      "high": "Alta",
+      "medium": "Media",
+      "low": "Baja"
+    },
+    "pagination": {
+      "showing": "Mostrando {{start}} a {{end}} de {{total}} tickets"
+    },
+    "deleteDialog": {
+      "title": "Eliminar Ticket",
+      "description": "¿Estás seguro de que quieres eliminar este ticket? Esta acción no se puede deshacer.",
+      "cancel": "Cancelar",
+      "confirm": "Eliminar"
+    },
+    "createDialog": {
+      "title": "Crear Nuevo Ticket",
+      "description": "Completa los detalles para crear un nuevo ticket de soporte.",
+      "subject": "Asunto",
+      "subjectPlaceholder": "Describe brevemente tu problema",
+      "priority": "Prioridad",
+      "cancel": "Cancelar",
+      "create": "Crear Ticket",
+      "creating": "Creando..."
+    },
+    "messages": {
+      "created": "Ticket creado exitosamente",
+      "deleted": "Ticket eliminado exitosamente"
+    },
+    "errors": {
+      "fetchFailed": "Error al obtener tickets",
+      "deleteFailed": "Error al eliminar ticket",
+      "createFailed": "Error al crear ticket",
+      "subjectRequired": "El asunto es requerido"
+    }
   }
-}
+}
\ No newline at end of file
diff --git a/frontend/src/i18n/pt-BR.json b/frontend/src/i18n/pt-BR.json
index 2f851dd..877d532 100644
--- a/frontend/src/i18n/pt-BR.json
+++ b/frontend/src/i18n/pt-BR.json
@@ -875,5 +875,63 @@
         "rejected": "Reprovado"
       }
     }
+  },
+  "ticketsPage": {
+    "title": "Tickets de Suporte (Admin)",
+    "description": "Gerencie todos os tickets de suporte dos usuários.",
+    "allTickets": "Todos os Tickets",
+    "allTicketsDescription": "Uma lista de todos os tickets de suporte dos usuários.",
+    "newTicket": "Novo Ticket",
+    "noTickets": "Nenhum ticket encontrado",
+    "view": "Ver",
+    "delete": "Excluir",
+    "table": {
+      "id": "ID",
+      "subject": "Assunto",
+      "user": "Usuário",
+      "status": "Status",
+      "priority": "Prioridade",
+      "created": "Criado",
+      "actions": "Ações"
+    },
+    "status": {
+      "open": "Aberto",
+      "inProgress": "Em Andamento",
+      "closed": "Fechado"
+    },
+    "priority": {
+      "high": "Alta",
+      "medium": "Média",
+      "low": "Baixa"
+    },
+    "pagination": {
+      "showing": "Mostrando {{start}} a {{end}} de {{total}} tickets"
+    },
+    "deleteDialog": {
+      "title": "Excluir Ticket",
+      "description": "Tem certeza de que deseja excluir este ticket? Esta ação não pode ser desfeita.",
+      "cancel": "Cancelar",
+      "confirm": "Excluir"
+    },
+    "createDialog": {
+      "title": "Criar Novo Ticket",
+      "description": "Preencha os detalhes para criar um novo ticket de suporte.",
+      "subject": "Assunto",
+      "subjectPlaceholder": "Descreva brevemente seu problema",
+      "priority": "Prioridade",
+      "cancel": "Cancelar",
+      "create": "Criar Ticket",
+      "creating": "Criando..."
+    },
+    "messages": {
+      "created": "Ticket criado com sucesso",
+      "deleted": "Ticket excluído com sucesso"
+    },
+    "errors": {
+      "fetchFailed": "Erro ao buscar tickets",
+      "deleteFailed": "Erro ao excluir ticket",
+      "createFailed": "Erro ao criar ticket",
+      "subjectRequired": "O assunto é obrigatório"
+    }
   }
-}
+}
\ No newline at end of file