package models

import "time"

type Ticket struct {
	ID        string    `json:"id"`
	UserID    string    `json:"userId"`
	Subject   string    `json:"subject"`
	Category  string    `json:"category"` // bug, feature, support, billing, other
	Status    string    `json:"status"`   // open, in_progress, closed
	Priority  string    `json:"priority"` // low, medium, high
	CreatedAt time.Time `json:"createdAt"`
	UpdatedAt time.Time `json:"updatedAt"`
}

type TicketMessage struct {
	ID        string    `json:"id"`
	TicketID  string    `json:"ticketId"`
	UserID    string    `json:"userId"`
	Message   string    `json:"message"`
	CreatedAt time.Time `json:"createdAt"`
}

type CreateTicketRequest struct {
	Subject  string `json:"subject"`
	Category string `json:"category,omitempty"`
	Priority string `json:"priority,omitempty"`
}

type AddTicketMessageRequest struct {
	Message string `json:"message"`
}