package models

import "time"

// Ticket represents a support ticket
type Ticket struct {
	ID          int        `json:"id" db:"id"`
	UserID      *int       `json:"userId,omitempty" db:"user_id"`
	CompanyID   *int       `json:"companyId,omitempty" db:"company_id"`
	Subject     string     `json:"subject" db:"subject"`
	Description string     `json:"description" db:"description"`
	Category    string     `json:"category" db:"category"`
	Priority    string     `json:"priority" db:"priority"`
	Status      string     `json:"status" db:"status"`
	AssignedTo  *int       `json:"assignedTo,omitempty" db:"assigned_to"`
	CreatedAt   time.Time  `json:"createdAt" db:"created_at"`
	UpdatedAt   time.Time  `json:"updatedAt" db:"updated_at"`
	ResolvedAt  *time.Time `json:"resolvedAt,omitempty" db:"resolved_at"`

	// Joined fields
	UserName     *string `json:"userName,omitempty"`
	CompanyName  *string `json:"companyName,omitempty"`
	AssigneeName *string `json:"assigneeName,omitempty"`
}

// TicketMessage represents a message within a ticket
type TicketMessage struct {
	ID         int       `json:"id" db:"id"`
	TicketID   int       `json:"ticketId" db:"ticket_id"`
	UserID     *int      `json:"userId,omitempty" db:"user_id"`
	Message    string    `json:"message" db:"message"`
	IsInternal bool      `json:"isInternal" db:"is_internal"`
	CreatedAt  time.Time `json:"createdAt" db:"created_at"`

	// Joined fields
	UserName *string `json:"userName,omitempty"`
}

// CreateTicketRequest for creating a new ticket
type CreateTicketRequest struct {
	Subject     string `json:"subject"`
	Description string `json:"description"`
	Category    string `json:"category"`
	Priority    string `json:"priority"`
}

// UpdateTicketRequest for updating a ticket
type UpdateTicketRequest struct {
	Status     *string `json:"status,omitempty"`
	Priority   *string `json:"priority,omitempty"`
	AssignedTo *int    `json:"assignedTo,omitempty"`
}

// AddTicketMessageRequest for adding a message to a ticket
type AddTicketMessageRequest struct {
	Message    string `json:"message"`
	IsInternal bool   `json:"isInternal"`
}

// TicketStats for dashboard
type TicketStats struct {
	Total       int     `json:"total"`
	Open        int     `json:"open"`
	InProgress  int     `json:"inProgress"`
	Resolved    int     `json:"resolved"`
	AvgResponse float64 `json:"avgResponseTime"` // in hours
}