gohorsejobs/backend/internal/services/ticket_service.go

package services

import (
	"database/sql"

	"github.com/rede5/gohorsejobs/backend/internal/models"
)

type TicketService struct {
	db *sql.DB
}

func NewTicketService(db *sql.DB) *TicketService {
	return &TicketService{db: db}
}

// Create creates a new ticket
func (s *TicketService) Create(userID *int, companyID *int, req models.CreateTicketRequest) (*models.Ticket, error) {
	query := `
		INSERT INTO tickets (user_id, company_id, subject, description, category, priority)
		VALUES ($1, $2, $3, $4, $5, $6)
		RETURNING id, status, created_at, updated_at
	`

	category := req.Category
	if category == "" {
		category = "general"
	}
	priority := req.Priority
	if priority == "" {
		priority = "medium"
	}

	ticket := &models.Ticket{
		UserID:      userID,
		CompanyID:   companyID,
		Subject:     req.Subject,
		Description: req.Description,
		Category:    category,
		Priority:    priority,
	}

	err := s.db.QueryRow(query, userID, companyID, req.Subject, req.Description, category, priority).
		Scan(&ticket.ID, &ticket.Status, &ticket.CreatedAt, &ticket.UpdatedAt)
	if err != nil {
		return nil, err
	}

	return ticket, nil
}

// List lists all tickets with optional filters
func (s *TicketService) List(status, priority string, limit, offset int) ([]models.Ticket, error) {
	query := `
		SELECT t.id, t.user_id, t.company_id, t.subject, t.description, t.category, 
			   t.priority, t.status, t.assigned_to, t.created_at, t.updated_at, t.resolved_at,
			   u.full_name as user_name, c.name as company_name
		FROM tickets t
		LEFT JOIN users u ON t.user_id = u.id
		LEFT JOIN companies c ON t.company_id = c.id
		WHERE ($1 = '' OR t.status = $1)
		  AND ($2 = '' OR t.priority = $2)
		ORDER BY 
			CASE t.priority 
				WHEN 'urgent' THEN 1 
				WHEN 'high' THEN 2 
				WHEN 'medium' THEN 3 
				ELSE 4 
			END,
			t.created_at DESC
		LIMIT $3 OFFSET $4
	`

	rows, err := s.db.Query(query, status, priority, limit, offset)
	if err != nil {
		return nil, err
	}
	defer rows.Close()

	var tickets []models.Ticket
	for rows.Next() {
		var t models.Ticket
		err := rows.Scan(
			&t.ID, &t.UserID, &t.CompanyID, &t.Subject, &t.Description, &t.Category,
			&t.Priority, &t.Status, &t.AssignedTo, &t.CreatedAt, &t.UpdatedAt, &t.ResolvedAt,
			&t.UserName, &t.CompanyName,
		)
		if err != nil {
			return nil, err
		}
		tickets = append(tickets, t)
	}

	return tickets, nil
}

// GetByID gets a ticket by ID
func (s *TicketService) GetByID(id int) (*models.Ticket, error) {
	query := `
		SELECT t.id, t.user_id, t.company_id, t.subject, t.description, t.category, 
			   t.priority, t.status, t.assigned_to, t.created_at, t.updated_at, t.resolved_at,
			   u.full_name as user_name, c.name as company_name
		FROM tickets t
		LEFT JOIN users u ON t.user_id = u.id
		LEFT JOIN companies c ON t.company_id = c.id
		WHERE t.id = $1
	`

	var t models.Ticket
	err := s.db.QueryRow(query, id).Scan(
		&t.ID, &t.UserID, &t.CompanyID, &t.Subject, &t.Description, &t.Category,
		&t.Priority, &t.Status, &t.AssignedTo, &t.CreatedAt, &t.UpdatedAt, &t.ResolvedAt,
		&t.UserName, &t.CompanyName,
	)
	if err != nil {
		return nil, err
	}

	return &t, nil
}

// Update updates a ticket
func (s *TicketService) Update(id int, req models.UpdateTicketRequest) (*models.Ticket, error) {
	query := `
		UPDATE tickets SET 
			status = COALESCE($1, status),
			priority = COALESCE($2, priority),
			assigned_to = COALESCE($3, assigned_to),
			updated_at = NOW(),
			resolved_at = CASE WHEN $1 IN ('resolved', 'closed') THEN NOW() ELSE resolved_at END
		WHERE id = $4
		RETURNING id, user_id, company_id, subject, description, category, priority, status, assigned_to, created_at, updated_at, resolved_at
	`

	var t models.Ticket
	err := s.db.QueryRow(query, req.Status, req.Priority, req.AssignedTo, id).Scan(
		&t.ID, &t.UserID, &t.CompanyID, &t.Subject, &t.Description, &t.Category,
		&t.Priority, &t.Status, &t.AssignedTo, &t.CreatedAt, &t.UpdatedAt, &t.ResolvedAt,
	)
	if err != nil {
		return nil, err
	}

	return &t, nil
}

// AddMessage adds a message to a ticket
func (s *TicketService) AddMessage(ticketID int, userID *int, req models.AddTicketMessageRequest) (*models.TicketMessage, error) {
	query := `
		INSERT INTO ticket_messages (ticket_id, user_id, message, is_internal)
		VALUES ($1, $2, $3, $4)
		RETURNING id, created_at
	`

	msg := &models.TicketMessage{
		TicketID:   ticketID,
		UserID:     userID,
		Message:    req.Message,
		IsInternal: req.IsInternal,
	}

	err := s.db.QueryRow(query, ticketID, userID, req.Message, req.IsInternal).
		Scan(&msg.ID, &msg.CreatedAt)
	if err != nil {
		return nil, err
	}

	// Update ticket updated_at
	_, _ = s.db.Exec("UPDATE tickets SET updated_at = NOW() WHERE id = $1", ticketID)

	return msg, nil
}

// GetMessages gets all messages for a ticket
func (s *TicketService) GetMessages(ticketID int, includeInternal bool) ([]models.TicketMessage, error) {
	query := `
		SELECT tm.id, tm.ticket_id, tm.user_id, tm.message, tm.is_internal, tm.created_at,
			   u.full_name as user_name
		FROM ticket_messages tm
		LEFT JOIN users u ON tm.user_id = u.id
		WHERE tm.ticket_id = $1 AND ($2 OR tm.is_internal = false)
		ORDER BY tm.created_at ASC
	`

	rows, err := s.db.Query(query, ticketID, includeInternal)
	if err != nil {
		return nil, err
	}
	defer rows.Close()

	var messages []models.TicketMessage
	for rows.Next() {
		var m models.TicketMessage
		err := rows.Scan(&m.ID, &m.TicketID, &m.UserID, &m.Message, &m.IsInternal, &m.CreatedAt, &m.UserName)
		if err != nil {
			return nil, err
		}
		messages = append(messages, m)
	}

	return messages, nil
}

// GetStats gets ticket statistics
func (s *TicketService) GetStats() (*models.TicketStats, error) {
	stats := &models.TicketStats{}

	// Count by status
	query := `
		SELECT 
			COUNT(*) as total,
			COUNT(*) FILTER (WHERE status = 'open') as open,
			COUNT(*) FILTER (WHERE status = 'in_progress') as in_progress,
			COUNT(*) FILTER (WHERE status IN ('resolved', 'closed')) as resolved
		FROM tickets
	`

	err := s.db.QueryRow(query).Scan(&stats.Total, &stats.Open, &stats.InProgress, &stats.Resolved)
	if err != nil {
		return nil, err
	}

	// Calculate average response time (from creation to first message)
	responseQuery := `
		SELECT COALESCE(
			AVG(EXTRACT(EPOCH FROM (
				(SELECT MIN(created_at) FROM ticket_messages WHERE ticket_id = t.id) - t.created_at
			)) / 3600), 0
		) as avg_response
		FROM tickets t
		WHERE EXISTS (SELECT 1 FROM ticket_messages WHERE ticket_id = t.id)
	`
	_ = s.db.QueryRow(responseQuery).Scan(&stats.AvgResponse)

	return stats, nil
}

// DeleteTicket deletes a ticket (soft delete by setting status to 'closed')
func (s *TicketService) Delete(id int) error {
	_, err := s.db.Exec(`UPDATE tickets SET status = 'closed', updated_at = NOW() WHERE id = $1`, id)
	return err
}